Privacy Policy
Information We Collect
The information we collect depends on how you interact with Hone and the features available on our website. This may include:
Personal and Contact Information
Your name, email address, and telephone number.
Information you provide when contacting us with questions, feedback, or enquiries.
Booking and Transaction Information
Your booking date, session time, rental duration, and selected services or add-ons.
Transaction references, payment status, and relevant billing information.
Records of communications relating to your reservations or purchases.
Technical and Website Information
When you visit our website, certain technical information may be collected automatically, depending on the website tools and settings in use.
Marketing Preferences
If you subscribe to promotional communications or otherwise interact with our marketing, we may collect information about your preferences and whether you have opted in or out of receiving communications.
We aim to collect only the information reasonably necessary for our business operations and the services we provide.
2. How We Use Your Information
Hone may use your information for the following purposes:
To manage studio bookings, reservations, and purchases.
To process payments and maintain transaction records.
To send booking confirmations, reminders, updates, and other essential service communications.
To respond to enquiries and provide customer support.
To communicate changes to our services, availability, or business operations.
To send promotional updates about Hone, including new offerings, events, and special promotions.
To monitor website performance and improve our website and customer experience.
To detect and help prevent fraudulent activity, unauthorized access, and misuse of our services.
To comply with applicable legal, accounting, and regulatory obligations.
3. Payment Information
When you make a purchase or booking, payment information may be processed by a third-party payment provider.
Depending on the payment method and provider, Hone may receive transaction confirmations, payment status, transaction references, and limited billing details.
Your payment information will be handled according to the relevant payment provider's privacy and security practices. We do not intend to store complete payment card details directly where these are handled by a third-party processor.
Customers should review the applicable payment provider's privacy policy for further information about how their payment information is processed.
4. Cookies & Website Tracking
Our website may use cookies and similar technologies to support its functionality and help us understand how visitors interact with our website.
5. How We Share Your Information
Hone does not sell your personal information to third parties.
We may share relevant information with trusted service providers where necessary to operate our business and provide our services. These may include:
Website and hosting providers that maintain our website and its functionality.
Payment processors that facilitate transactions.
We may also disclose information where required by law, in response to lawful requests from authorities, or where disclosure is otherwise permitted by applicable law.
6. Marketing Communications
We may use your contact information to share news, promotions, updates, and information about Hone's services and creative offerings, where permitted by law.
You can opt out of promotional communications at any time by using the unsubscribe link included in the message, where available, or by contacting us directly.
Opting out of marketing will not prevent us from sending essential communications relating to an existing booking, transaction, or customer service matter.
7. How We Store & Protect Your Information
Hone takes reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
Depending on the systems we use, these measures may include access controls, account permissions, secure service providers, and other appropriate safeguards.
8. Third-Party Websites & Services
Our website may contain links to external websites, social media platforms, payment services, or other third-party services.
When you visit or interact with these services, your information may be collected and processed under their own privacy policies and terms.
Hone does not control the privacy practices of independent third-party websites. We encourage you to review their privacy policies before providing personal information through those services.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website features, service providers, or legal obligations.
Any revised version will be published on this page with an updated revision date.
Updated 11/10/2026