Terms & Conditions
1. Bookings & Reservations
1.1. All bookings are subject to availability and confirmation by Hone.
1.2. Customers must provide accurate information when making a reservation, including their contact details, selected session time, and any additional services or equipment requested.
1.3. A booking is considered confirmed once the required payment and confirmation has been provided by Hone.
1.4. Customers are responsible for ensuring that they have selected the correct date, time, session duration, and any additional products or services before completing their booking.
1.5. Hone reserves the right to decline or cancel a booking where necessary, subject to applicable law and any applicable refund obligations.
2. Payments & Pricing
2.1. All rental fees, package prices, and additional charges will be communicated through our website or directly to the customer before a booking is confirmed.
2.2. Any required deposit, advance payment, or full payment must be made within the timeframe specified during the booking process.
2.3. Additional equipment, bundles, props, extended session time, or other optional services may incur extra charges.
2.4. Any additional charges will be communicated to the customer before they are incurred.
2.5. Hone reserves the right to update its prices and offerings. Changes will not alter the agreed price of an already confirmed booking unless otherwise agreed.
3. Cancellations, Rescheduling & Refunds
3.1. Customers who wish to cancel or reschedule a booking must notify Hone at least 24 hours before the booked date.
3.2. Requests to reschedule are subject to availability and must be made within the notice period specified by Hone.
3.3. No-shows: Customers who fail to attend their booking without prior notice may forfeit the amount paid.
3.4. If Hone must cancel a confirmed booking, the customer will be offered an appropriate rescheduling option or refund, as applicable.
3.5. Refunds, where applicable, will be processed using the original payment method where reasonably possible.
4. Session Duration & Late Arrivals
4.1. Customers must arrive at their scheduled booking time and use the studio within their reserved session period.
4.2. The booked session includes any setup, preparation, outfit changes, equipment adjustments, and pack-down required by the customer, unless otherwise specified in the booking details.
4.3. Late arrival does not automatically extend the reserved session. Customers remain responsible for the full booking fee.
4.4. Customers who require additional time must request an extension from Hone. Extensions are subject to availability and additional charges.
4.5. Customers must leave the studio by the end of their reserved session.
4.6. Repeatedly exceeding the reserved session time or failing to vacate the studio promptly may result in additional charges or restrictions on future bookings, subject to the applicable booking policy.
5. Studio Use & Conduct
5.1. The studio is intended for lawful creative activities, including photography, videography, content creation, product photography, portraits, workshops and other approved uses.
5.2. Customers must use the studio, its furnishings, equipment, and facilities responsibly and in accordance with any instructions provided by Hone.
5.3. Customers must not engage in illegal, dangerous, or disruptive activities on the premises.
5.4. Smoking, open flames, hazardous substances, and any activity that presents an unreasonable safety or property risk are prohibited.
5.5. Customers must not make permanent alterations to the studio, walls, floors, fixtures, or furnishings.
5.6. Furniture, props, and equipment must be handled carefully and returned to their designated locations after use.
5.7. Customers are responsible for the conduct of everyone attending their session, including guests, models, photographers, assistants, and other collaborators.
5.8. Hone reserves the right to intervene or end a session where a customer or guest engages in unsafe, unlawful, abusive, or seriously disruptive conduct. Any resulting refund or additional charge will be determined in accordance with the disclosed policies and applicable law.
6. Equipment, Backdrops & Studio Bundles
6.1. Equipment, backdrops, props, and other accessories are provided according to the selected rental package or add-on purchased by the customer.
6.2. Customers should confirm which items are included in their booking before their session. Items not included in the selected package may require a separate rental fee.
6.3. Customers must use all equipment according to the instructions provided and must not attempt repairs, modifications, or unsafe setups.
6.4. Backdrops and equipment must be handled carefully. Customers must not cut, mark, soil, tear, or otherwise damage them through misuse.
6.5. Customers must promptly report any malfunction, defect, or damage discovered before or during their session.
6.6. Customers may be held responsible for loss of or damage to equipment, backdrops, props, or furnishings caused by their negligence, misuse, or failure to follow reasonable instructions, subject to applicable law.
6.7. Any charge for loss or damage will be assessed fairly and based on the reasonable cost of repair or replacement, taking into account the circumstances and applicable law.
6.8. Hone may substitute an unavailable item with a reasonably comparable alternative where necessary. If a material substitution affects the agreed booking, Hone will communicate the change and discuss an appropriate resolution with the customer.
7. Cleaning & Restoration
7.1. Customers must leave the studio in a reasonably clean and orderly condition at the end of their session.
7.2. All personal belongings, props, packaging, and waste brought into the studio must be removed before departure.
8. Personal Belongings & Security
8.1. Customers are responsible for their personal belongings and valuables while using the studio.
8.2. Customers should ensure that cameras, phones, laptops, jewellery, clothing, and other personal items are not left unattended.
8.3. Hone will handle any lost property found on the premises in accordance with its reasonable lost-property procedures.
9. Photography, Content & Intellectual Property
9.1. Customers retain ownership of the photographs, videos, artwork, and other original content they create during their session, subject to the rights of any other applicable rights holders.
9.2. Customers are responsible for obtaining any necessary permissions, licences, model releases, and consents relating to the people, artwork, products, music, or other materials featured in their content.
9.3. Customers must ensure that their activities and content comply with applicable laws and do not infringe the rights of third parties.
9.4. Hone's name, logo, website content, original promotional materials, and other intellectual property remain the property of Hone or their respective rights holders. Customers may not reproduce or use these materials in a manner that implies endorsement or affiliation without permission.
9.5. Hone will not use a customer's identifiable photographs or videos for its own marketing or promotional purposes without the necessary permission.
10. Health, Safety & Accessibility
10.1. Customers must follow all reasonable safety instructions and report hazards, accidents, or injuries to Hone as soon as possible.
10.2. Photography equipment, stands, cables, lights, and other accessories must be positioned and operated safely.
10.3. Customers must not overload electrical outlets, tamper with electrical installations, or use equipment in a manner that creates an unreasonable risk.
10.4. Customers are responsible for ensuring that animals, children and other individuals requiring supervision are appropriately supervised throughout their visit.
10.5. Customers who have questions about access, facilities, or specific requirements should contact Hone before booking so that reasonable arrangements can be discussed.
11. Liability & Indemnity
11.1. Customers use the studio and its equipment subject to these Terms & Conditions and any reasonable safety instructions provided by Hone.
11.2. To the extent permitted by applicable law, Hone will not be responsible for loss or damage arising from a customer's misuse of the studio, failure to follow safety instructions, or actions of the customer or their guests.
11.3. Nothing in these Terms excludes or limits liability for negligence, fraud, personal injury, death, consumer rights, or any other matter where exclusion or limitation is prohibited by applicable law.
11.4. Customers may be responsible for direct losses reasonably incurred by Hone as a result of their unlawful conduct, negligence, or material breach of these Terms, to the extent permitted by law.
11.5. Customers should maintain appropriate insurance for their own equipment, business activities, and any specific risks associated with their projects where necessary.
12. Changes, Interruptions & Unforeseen Circumstances
12.1. Hone will make reasonable efforts to provide the studio, equipment, and services described in the confirmed booking.
12.2. Circumstances beyond Hone's reasonable control, including severe weather, power outages, emergencies, equipment failures, or government restrictions, may affect a booking.
12.3. Where such circumstances materially affect a confirmed reservation, Hone will communicate with the customer and seek an appropriate resolution, which may include rescheduling, a substitute arrangement, or a refund where applicable.
13. Privacy & Personal Information
13.1. Hone may collect and process personal information necessary to manage bookings, process payments, communicate with customers, and operate its business.
13.2. Personal information will be handled in accordance with applicable data protection and privacy laws and Hone's Privacy Policy.
13.3. Customers should consult the Privacy Policy for further information about the personal information collected, how it is used, how long it is retained, and the rights available to individuals.
14. Amendments to These Terms
14.1. Hone may update these Terms & Conditions from time to time to reflect changes to its services, business practices, or legal obligations.
14.2. The latest version will be published on the Hone website with its updated effective date.
14.3. Material changes will be communicated where required by law. The terms applicable to a confirmed booking will be determined in accordance with applicable law and any relevant agreement with the customer.
Updated 11/10/2026.